Support

Cairn

If you are in crisis right now, please do not wait for an email reply. Open Cairn and tap Emergency Mode, or contact your local emergency services. Crisis numbers are in the app and need no subscription.

Contact us

kopixxsoftware@gmail.com — we reply within two business days.

Cairn has no accounts, so there is no email address on file for you and nothing for us to look up by name. If your question is about your own data, include the install identifier from Settings → About Cairn.

Common questions

I paid, but Premium is not showing

Open Cairn, go to Settings → Restore purchases, and make sure you are signed into the same Apple ID you bought it with. If it still does not appear, email us.

How do I cancel?

On your iPhone: Settings → your name → Subscriptions → Cairn → Cancel Subscription. Deleting the app does not cancel it. Cancelling does not delete anything you have written — the app simply returns to the free tier.

I got a new phone and my history is gone

Cairn has no accounts, so your recovery history lives on the device and does not transfer. Your subscription does: tap Restore purchases. We know this trade-off is frustrating; it is the cost of an app that never asks for your email address.

Delete everything

Settings → Erase my data. Immediate, permanent, no email required.

Refunds

Apple handles all App Store refunds: reportaproblem.apple.com.